What kind of help do you need?

On this page, we are happy to help you with any questions you may have about using Loca.

Still not sure?  Simply complete the contact form at the bottom of the page.

Top 5 most frequently asked questions

This is probably because your Loca is unable to connect to GPS, so your Loca is giving an LBS position. Read our tips & tricks for how to avoid this here.

If you change your Loca frequency, this will be processed at the next position received.

Example 1: 

  • You receive a position once a day at 10:00.
  • You adjust the frequency at 21:30 hours to every 4 hours with the time being 10:00.
  • You then receive a position every 4 hours starting at 10:00 the next day.

Example 2: 

  • You receive a position once a day at 10:00.
  • You adjust the frequency at 21:30 hours to every 4 hours with the time being 09:00.
  • Your setting will then be processed at 10:00 the next day.
  • A position will only be sent every 4 hours from 9:00 the following day.

If you have forgotten your password, or are unable to log in, you can always reset your password. You can do this by going to the RESETPASSWORD Enter the email address you use to log in and you will receive an email to reset your password.

Click here to view the Loca manual.

No, the Loca GPS tracker cannot be charged. This is because of the type of battery we have developed for Loca. If we were to release a GPS tracker with a rechargeable battery, we would by no means be able to guarantee the battery life of 3 years for the current price of € 95. To keep the tracker affordable with a long battery life of at least 3 years, we have decided against a rechargeable battery. You can hand your Loca in as e-waste after 3 years, the GPS tracker is 95% recyclable.

Still not sure?

Please contact our support department.

We will make sure you get a response within 4 hours on business days!

Contact Support - EN

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